PRIVACY POLICY

At Body Action Gym, we are committed to safeguarding the privacy and confidentiality of your personal information. We respect your right to privacy and are dedicated to ensuring that your personal information is collected, used, and stored in compliance with applicable laws, including the Protection of Personal Information Act (POPIA). This policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By engaging with us or using our services, you accept and consent to the practices described in this policy.

This privacy policy applies to Body Action Gym, including our website and mobile applications, such as Technogym (collectively referred to as the "Service"). It also explains your rights and how you can exercise them regarding your personal information.

BACKGROUND

The Protection of Personal Information Act, Act No. 4 of 2013 (POPIA), governs how organisations collect, process, store, and share personal data. Personal information refers to information relating to an identifiable person or entity, referred to as the "data subject." Body Action Gym acts as the "responsible party," located at Alpha Building, 2 Nicol Road, Bedfordview, Gauteng, 2007.

INFORMATION WE COLLECT

We collect personal information for legitimate purposes, including providing access to our gym facilities, improving user experiences, and complying with legal obligations. The information we collect includes, but is not limited to:

Name and surname
Identity number, passport number, or date of birth
Contact details (e.g., phone number, email address)
Payment information (e.g., bank or credit card details)
Cookies and usage data
Membership information (e.g., membership number, usage patterns)

In certain cases, we may collect additional personal information, such as:

Health Information: To better serve your fitness needs (e.g., medical conditions or preferences).
Special Information: Includes race, ethnicity, or criminal behaviour, which we only collect with explicit consent and for specific purposes.
Children’s Information: With parental or guardian consent, we may collect information for minors using services like iPlay.

We also collect information through:

Website Usage: Details about your interaction with our website or app, including IP address, browser type, and activity.
CCTV Monitoring: For security purposes within gym premises.
Surveys: Voluntarily completed surveys for research and service improvement.

USE OF PERSONAL INFORMATION

We use your personal information to:

Fulfil our contractual obligations, such as providing gym access, processing payments, and managing memberships.
Facilitate bookings for classes and appointments.
Improve customer experiences and enhance our service offerings.
Send communications, including newsletters, promotions, and surveys.
Conduct necessary security and legal checks, including CCTV monitoring.
Prevent fraud, abuse, and unauthorised use of our services.
Improve and personalise your interactions with our website and app.

Your data may also be used for statistical, research, and compliance purposes. We do not sell your personal information to third parties. Information is shared with service providers only as necessary and with strict confidentiality agreements.

TRACKING AND COOKIES DATA

We use cookies to:

Personalise your experience and provide account-related services.
Measure website usage and optimise performance.
Track activity for promotions and contests.

You can manage cookie settings through your browser preferences.

INFORMATION SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, or misuse, including:

Physical and network security measures.
Secure communication channels.
Regular audits and staff training on data privacy.
Agreements with third-party service providers to maintain confidentiality.

YOUR RIGHTS

You have the right to:

Access your personal information held by Body Action Gym.
Request corrections or deletions of incorrect or outdated information.
Object to the processing of your information, including for direct marketing purposes.

Requests must be submitted in writing to our Information Officer at ezelda@alpha.co.za.

DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless otherwise required by law. Any unnecessary data will be securely destroyed or anonymised.

DISCLOSURE OF INFORMATION

We may disclose your information to service providers involved in delivering products or services to you. All third-party service providers must comply with POPIA and our data protection standards.